Shipping policy

To ensure every customer enjoys a fresh, safe, and seamless shopping experience for our premium New Zealand seafood and meat products, we have formulated the following official shipping and delivery policies for all orders.
1. Order Processing & Dispatch
All fresh seafood and meat orders are carefully sorted, inspected, packaged and dispatched within 1–3 business days after payment confirmation. We follow strict fresh food processing standards to guarantee product freshness before shipment and minimize your waiting time for delivery.
2. International Shipping & Delivery Time
We provide reliable international shipping services for our New Zealand sourced fresh meat and seafood. Standard international delivery generally takes 7–14 business days, depending on the customer’s destination country, local logistics efficiency and customs clearance progress. For urgent orders, you can choose our expedited rush shipping option at checkout for faster delivery.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real-time based on the total weight, volume and delivery destination of your order. The exact shipping cost will be clearly displayed on the checkout page before payment.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, inspection fees and other related charges, which are fully determined and charged by the local customs authorities of the receiving country. These additional fees are the sole responsibility of the order recipient. We highly recommend all customers check their local food import regulations and relevant tax standards before placing an order to avoid unexpected costs and delivery delays.
5. Cold-Chain Packaging & Shipping Protection
As a professional fresh seafood and meat supplier, we adopt exclusive cold-chain insulated packaging with ice packs, thermal foam boxes and waterproof outer packaging. This professional packaging effectively keeps products fresh, low-temperature and intact during long-distance international transportation, preventing deterioration, leakage or damage.
For high-value bulk orders, we provide optional shipping insurance services at checkout, which fully protects your order interests throughout the transit process.
6. Delivery Inspection & After-Sales Service
Upon receiving your package, please inspect the outer packaging and products on site. If you find packaging damage, leakage, cold chain failure, product spoilage or severe deformation, please take clear photos/videos, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems after signing for the package, please contact our support team within 48 hours of delivery with valid proof. We will verify the problem quickly and provide targeted solutions including refund, reshipment or other after-sales support.
7. Professional Customer Support
If you have any questions about order processing, cold-chain shipping, logistics tracking, customs clearance, delivery delays or after-sales problems, our professional customer support team is always available to provide fast and professional guidance and solutions.
Thank you for choosing RILIFE! We always adhere to strict fresh food logistics standards, continuously optimize our cold-chain shipping system, and commit to delivering fresh, high-quality New Zealand seafood and meat to customers worldwide with a safe, fast and worry-free service experience.